What emails do fans get when they book a session?
Tribl emails fans for you, so you don't have to. You choose some of these emails in the Automation step of the Booking editor.
Confirmation
As soon as a fan books (or their payment goes through), they get a confirmation with:
- the date and time in their own time zone, and how long the session is
- where you'll meet: your meeting link, your address, or how you'll be in touch
- buttons to add the session to Google Calendar or download a calendar file (.ics) for other calendar apps
- a link to manage their booking
Under Confirmation message, you can add a message to the confirmation, for example how to prepare for the session. It can be up to 1,000 characters.
Reminders
- 24 hours before: sent the day before. Fans who book less than a day ahead don't get it.
- 1 hour before: sent shortly before the session starts.
Both are on unless you turn them off. Your choice also applies to sessions that are already booked.
Follow-up
Turn on Send a follow-up to email fans a note from you shortly after the session ends, for example a thank-you or the next steps.
Other emails
Fans also get an email when their session moves to a new time, and when you cancel it.
Good to know
Booking emails come from do-not-reply@tribl.app. If a fan replies to one, the reply goes to Tribl support, not to you. Fans with a paid session can ask you to cancel from their booking page, and you can answer that request by email. If you want fans to be able to reach you in other ways, tell them how in your Confirmation message.