How do I reschedule or cancel a session I booked?

Open the Manage your booking link in your confirmation email. You'll find the same link on the screen you saw after booking.

Move your session to a new time

You can move both free and paid sessions, even if the creator has since stopped offering the session on their page.

1. On your booking page, select Reschedule.
2. Pick a new day and time.
3. Select Move my booking.

We'll email you the new time, and let the creator know. Your payment stays as it is.

You can move a session until the creator's minimum notice before it starts. That's 12 hours unless the creator has changed it.

Cancel a free session

On your booking page, select Cancel booking, then confirm.

Cancel a paid session

Only the creator can cancel a paid session, because cancelling it refunds you. Ask them from your booking page:

1. Select Ask to cancel.
2. If you like, add a message for the creator.
3. Select Send request.

We email the creator your request. They can reply to you at the email address you booked with. If they cancel, you get a full refund and an email from us. Until then, your booking stays on.

You can send another request 24 hours after your last one. If you don't hear back, email support@tribl.app with your booking reference.

If the creator cancels

We'll email you to let you know, with the creator's reason if they gave one. If you paid, you get a full refund. It usually reaches your account within 5 to 10 business days.

Good to know

Booking emails come from do-not-reply@tribl.app. If you reply to one, your reply goes to Tribl support at support@tribl.app, not to the creator. To ask the creator to cancel a paid session, use Ask to cancel on your booking page.