What if a gift card purchase fails?

After you pay, the status shows Pending while Tribl buys the gift card. When it's done, the status changes to Paid.

If the status changes to Failed, the gift card wasn't delivered.

What to do

Email us at support@tribl.app with:

• the email address you used to pay
• the creator's Tribl page
• the date of the purchase

We'll look into what happened.

For creators

If a fan tells you they sent you a gift card but you haven't received the email with its number and PIN, check your spam folder first. Then contact support@tribl.app. See How do I receive and redeem my gift cards?.